For the last decade, SaaS has been obsessed with one question:
","url":"https://retainology.org/blog/f/the-100-million-illusion","title":"The $100 Million Illusion","summary":"For the last decade, SaaS has been obsessed with one question:","date_modified":"2026-08-30T19:16:04Z"},{"id":"https://retainology.org/blog/f/saas-needs-its-moneyball-moment","html_content":"We Keep Buying Customers. We Should Be Buying Durable Revenue.
","url":"https://retainology.org/blog/f/saas-needs-its-moneyball-moment","title":"SaaS Needs Its Moneyball Moment","summary":"We Keep Buying Customers. We Should Be Buying Durable Revenue.","date_modified":"2026-08-30T19:14:39Z"},{"id":"https://retainology.org/blog/f/your-customer-success-team-isnt-your-growth-engine","html_content":"Your Customer Success Team Isn't Your Growth Engine. It's Your Biggest Blind Spot.
","url":"https://retainology.org/blog/f/your-customer-success-team-isnt-your-growth-engine","title":"Your Customer Success Team Isn't Your Growth Engine. ","summary":"Your Customer Success Team Isn't Your Growth Engine. It's Your Biggest Blind Spot.","date_modified":"2026-08-28T14:33:05Z"},{"id":"https://retainology.org/blog/f/time-to-first-login-is-a-vanity-metric","html_content":"by Tracy A. Wehringer, MBA
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","url":"https://retainology.org/blog/f/mature-retention-systems-do-not-reduce-churn","title":"Mature Retention Systems Do Not Reduce Churn","summary":"by Tracy A. Wehringer, MBA","date_modified":"2026-08-27T17:00:52Z"},{"id":"https://retainology.org/blog/f/we-are-building-this-with-20-companies-here-is-the-deal","html_content":"by Tracy A. Wehringer, MBA
","url":"https://retainology.org/blog/f/we-are-building-this-with-20-companies-here-is-the-deal","title":"We Are Building This With 20 Companies. Here Is the Deal.","summary":"by Tracy A. Wehringer, MBA","date_modified":"2026-08-27T16:58:28Z"},{"id":"https://retainology.org/blog/f/expansion-is-not-a-cs-job","html_content":"by Tracy A. Wehringer, MBA
","url":"https://retainology.org/blog/f/expansion-is-not-a-cs-job","title":"Expansion Is Not a CS Job","summary":"by Tracy A. Wehringer, MBA","date_modified":"2026-08-27T16:57:09Z"},{"id":"https://retainology.org/blog/f/the-renewal-is-decided-at-month-nine","html_content":"by Tracy A. Wehringer, MBA
","url":"https://retainology.org/blog/f/the-renewal-is-decided-at-month-nine","title":"The Renewal Is Decided at Month Nine","summary":"by Tracy A. Wehringer, MBA","date_modified":"2026-08-27T16:56:09Z"},{"id":"https://retainology.org/blog/f/customer-value-at-risk-give-the-board-a-number-not-a-color","html_content":"by Tracy A. Wehringer, MBA
","url":"https://retainology.org/blog/f/customer-value-at-risk-give-the-board-a-number-not-a-color","title":"Customer Value at Risk: Give the Board a Number, Not a Color","summary":"by Tracy A. Wehringer, MBA","date_modified":"2026-08-27T16:55:06Z"},{"id":"https://retainology.org/blog/f/the-question-your-cfo-asks-that-nobody-can-answer","html_content":"by Tracy A. Wehringer, MBA
","url":"https://retainology.org/blog/f/the-question-your-cfo-asks-that-nobody-can-answer","title":"The Question Your CFO Asks That Nobody Can Answer","summary":"by Tracy A. Wehringer, MBA","date_modified":"2026-08-27T16:54:12Z"},{"id":"https://retainology.org/blog/f/the-70-percent-problem","html_content":"by Tracy A. Wehringer, MBA
","url":"https://retainology.org/blog/f/the-70-percent-problem","title":"The 70 Percent Problem","summary":"by Tracy A. Wehringer, MBA","date_modified":"2026-08-27T16:48:25Z"},{"id":"https://retainology.org/blog/f/your-retention-program-is-funded-can-you-prove-what-it-produced","html_content":"by Tracy A. Wehringer, MBA
","url":"https://retainology.org/blog/f/your-retention-program-is-funded-can-you-prove-what-it-produced","title":"Your Retention Program Is Funded. Can You Prove What It Produced?","summary":"by Tracy A. Wehringer, MBA","date_modified":"2026-08-27T16:44:58Z"},{"id":"https://retainology.org/blog/f/scale-does-not-produce-retention-maturity","html_content":"by Tracy A. Wehringer, MBA
","url":"https://retainology.org/blog/f/scale-does-not-produce-retention-maturity","title":"Scale Does Not Produce Retention Maturity","summary":"by Tracy A. Wehringer, MBA","date_modified":"2026-08-27T16:43:26Z"},{"id":"https://retainology.org/blog/f/the-biggest-retention-gains-are-not-where-you-think","html_content":"by Tracy A. Wehringer, MBA
","url":"https://retainology.org/blog/f/the-biggest-retention-gains-are-not-where-you-think","title":"The Biggest Retention Gains Are Not Where You Think","summary":"by Tracy A. Wehringer, MBA","date_modified":"2026-08-27T16:41:58Z"},{"id":"https://retainology.org/blog/f/how-far-in-advance-do-you-know-a-customer-is-leaving","html_content":"By Tracy A. Wehringer, MBA
","url":"https://retainology.org/blog/f/how-far-in-advance-do-you-know-a-customer-is-leaving","title":"How Far in Advance Do You Know a Customer Is Leaving?","summary":"By Tracy A. Wehringer, MBA","date_modified":"2026-08-27T16:35:59Z"}]}